Refund Policy
Last updated: 25 September 2026
At Ella Strated, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the refund information below.
Refunds For Unwanted Items
If you change your mind about an online purchase, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
Returned items should be in a condition that allows them to be inspected. If an item has been handled beyond what is reasonably necessary to check its nature, characteristics and functionality, we may be able to make a deduction from the refund where permitted by law.
Refunds For Faulty Or Damaged Items
If your item arrives damaged, is faulty, is not as described, or does not meet your statutory consumer rights, please contact us as soon as possible.
We may ask you to provide photographs or other information so that we can assess the issue.
Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction or refund.
Your statutory consumer rights are not affected by this policy.
How To Request A Refund
To request a refund, please contact us at:
Please include:
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Your full name
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Order number
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The item(s) you wish to return
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The reason for your return, if applicable
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Photographs if the item is damaged or faulty
We will provide any necessary return instructions.
Return Shipping Costs
For a change-of-mind return, you are generally responsible for the cost of returning the item to us, unless we have agreed otherwise.
If an item is faulty, damaged, incorrect or otherwise does not meet your statutory rights, please contact us before returning it. We will provide appropriate instructions regarding return postage.
How Refunds Are Issued
Non Refundable Items
Approved refunds will normally be issued to the original payment method used to place the order.
For eligible cancellations, we will generally refund the cost of the goods and the cost of the least expensive standard delivery option offered at the time of purchase. Additional costs paid for an upgraded delivery service are generally not refundable.
Where permitted by law, we may wait to issue a refund until we have received the returned goods or you have provided evidence that they have been sent back.
Refund Processing Time
Once your return has been received and approved, we will process your refund as soon as reasonably possible.
Please allow additional time for your bank or payment provider to process the refund and return the funds to your account.
Certain products may not be eligible for cancellation or return where an exception applies under consumer law. This may include certain personalised or custom-made products and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.
Where an item is excluded from the standard cancellation right, this will be clearly stated on the relevant product page before purchase.
Exchanges
If you wish to exchange your item for another size or variant please contact us at ellakasperowicz@outlook.com before returning your item.
Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at ellakasperowicz@outlook.com.
We cannot guarantee that an order can be cancelled once it has entered the dispatch process. If the order has already been dispatched, you may need to follow the normal return procedure.
Contact
For questions about refunds, returns or cancellations, please contact:
Ellastrated
Email: ellakasperowicz@outlook.com
This refund policy does not affect or limit any statutory rights you have under applicable consumer protection law.